SHIPPING & RETURNS
Return & Exchange Policy
on orders of $300 or more
* excludes Bulk Cable and Heavy Batteries
How do I return an item?
Please contact customer service for more information on returning an item at firstname.lastname@example.org
Thank You for choosing Low Voltage Direct
If you are not entirely satisfied with your purchase, we are here to help.
Our products can be returned within 30 days of the original purchase date. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
The product was purchased in the last 30 days
The product is in its original packaging
The product isn't used or damaged
You have the receipt or proof of purchase
You obtained a Return Merchandise Authorization (RMA) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Authorization (RMA). You can contact us:
By phone number: 818.821.8525
By email: email@example.com
Send the product with its original packing and the receipt or proof of purchase and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
13321 Saticoy St. North Hollywood, CA 91605
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Low Voltage Direct.
If you received a damaged product, please notify us immediately for assistance.
Contact us If you have any questions about our Shipping & Returns, don't hesitate to contact us: