Frequently asked questions
Why do I need to create an account?
Low Voltage Direct is a wholesale distributor in USA. We sell products only to installers and dealers. We are closed to public
How long does it take to get my account approved?
It usually tacke 2-3 business days for the whole process. We verify proper account base on the information you submit and the credentials we ask for. Upon account approval you will be notified by email.
Is it safe to place an order online?
Low Voltage Direct uses state-of-the-art identity protection software to ensure that our transaction process is completely confidential and secure for you. We take privacy serious and we take care of you from beginning to end.
Which payment method do you accept?
We accept all major debit and credit cards.
Can I return products I purchased?
Yes we do accept returns. Items shipped from Low Voltage Direct can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements by manufacturer.
Can I get my refund?
Yes. Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
Where can I view my orders?
Simply go to the cart icon on the top right corner. Also (after a successful login) navigate to "My Account". On the left side click on Orders
What's your policy on my personal information?