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Frequently Asked Questions


  • Why do I need to create an account?
    Low Voltage Direct is a wholesale distributor in USA. We sell products only to installers and dealers. We are closed to public
  • How long does it take to get my account approved?
    It usually tacke 2-3 business days for the whole process. We verify proper account base on the information you submit and the credentials we ask for. Upon account approval you will be notified by email.
  • Is it safe to place an order online?
    Low Voltage Direct uses state-of-the-art identity protection software to ensure that our transaction process is completely confidential and secure for you. We take privacy serious and we take care of you from beginning to end.
  • Which payment method do you accept?
    We accept all major debit and credit cards. You can also apply to be approve on our financing plan.
  • Can I return products I purchased?
    Yes we do accept returns. Items shipped from Low Voltage Direct can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements by manufacturer. Check out our "Shipping & Returns"
  • Can I get my refund?
    Yes. Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. Check out our "Shipping & Returns"
  • Where can I view my orders?
    Simply go to the cart icon on the top right corner. Also (after a successful login) navigate to "My Account". On the left side click on Orders
  • What's your policy on my personal information?
    We are very strict with identity protection here at Low Voltage Direct. You can also check out our "Privacy Policy" and read more in details on how we treat this matter.



Free shipping on orders over $300

Low prices guaranteed

Available to you 24/7 

FREE SHIPPING on orders over $300*

* excludes Bulk Cable and Heavy Batteries

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